📞 Voice and Phone

Every device manufacture supports different codecs and methods for secure calling, often also referred to as encrypted calling. We officially support ...

This guide will teach you how to setup Ring Groups within the Callflows App. Login to Platform ( http://manage.hostedphone.co/ ) Once logged in, ...

We recommend whitelisting or creating approved access policies in your firewall when troubleshooting common NAT issues like one-way audio or failed ca...

This guide will teach you how to use the Time of Day within the Callflows App Login to Platform ( http://manage.hostedphone.co/ ) Once logged in,...

This guide will teach you how to create Callflows within the Callflows App. Login to Platform ( http://manage.hostedphone.co/ ) Once logged in, s...

This will guide you on how to use the My Call History, to find and locate calls made by you. Login to Platform ( http://manage.hostedphone.co/ ) Use...

This will guide your users to login to the User Portal to manage the settings of there individual devices, call forwarding, and other individual setti...

This guide will walk you though accessing the call logs from the Smart PBX app. Login to Platform ( http://manage.hostedphone.co/ ) Once logged in...

This guide will show you have to create Devices in the Callflows App Login to Platform ( http://manage.hostedphone.co/ ) Once logged in, locate t...

This guide will walk you through adding Devices to Platform . This will allow you that user. Login to Platform Advanced ( http://manage.hostedphone...

This guide will show you how to setup Presence ID (Busy Lamp Field) in your Voice Platform system. Sign into  Platform and Select VoIP Services o...

To check the voicemail assigned to your extension there 2 ways to access the voicemail box. Option 1: From any device in your Hosted Platform system, ...

This guide will show how to create accounts for customers within Platform. Navigate to manage.hostedphone.co Sign in to the website using your login ...

This guide will show you how to auto provision Cisco Devices on the Hosted Voice Platform Provisioning a Cisco device can be accomplished in four easy...

If your queries can't be found here, or you'd like to know more, give us a call at 844-4-SIMPLE or email us your questions at help@simplephoneco.com -...

This guide will walk you through configuring devices for use with the Advanced Provisioner app. Login to Voice Platform ( http://dashboard.hostedpho...

Adding  Media  to your callflow can be a great way to provide callers with important business information, hours of operations, or directions on how t...

Platform is capable of adding meet-me conference bridges to any of your Callflows.  Conferences created here can support up to 5 to 10 callers, comfor...

Here are the options of your Voice Platform's Voicemail Box: Option 1: New Messages Option 1 - Save Message Option 2 - Replay Message Option 7 - D...

This article will help guide you through creating Text to Speech media that you can apply to announcements, menus, or voicemails using the Callflow...

This guide will show you how to use  Text to Speech  with your Virtual Receptionist in the Smart PBX app.   Once logged into your Hosted Platform acco...

This will guide you on how to check voicemail, call history, Quickcall, and more! Login to Platform ( http://manage.hostedphone.co/ ) Users will log...

While you likly have one or all of these, below are our recommended requirements for using our services: Internet Connection Network Router (with Fire...

In Platform, Callflows are a logical way of applying features to a number or line and are the simplest method of organizing the features used for inbo...

Platform allows users to have multiple voicemail boxes for any of their devices.  Voicemail boxes can also be created to add to  Ring Groups  or  Menu...

Menus can be crucial to your business’ incoming calls, as they can provide instructions for callers on how to get ahold of particular users, teams, or...

Ring Groups manage incoming calls by ringing multiple phones at once, including off-network phones in groups, ring hunting and more. Managing this fea...

Group Pickup is an excellent way to avoid the hassle of moving from desk to desk to answer an important call.  Group Pickups allow you to dial a numbe...

Instead of directing calls to multiple users or devices like Ring Groups,  Page Groups  allow you to make announcements directly to a user’s phone.  T...

In Platform, devices are often the end-points for your Callflows and can be managed on the user level by users themselves.  Devices may include VoIP p...

Note: This feature is available in our Personal plan. Dynamic Caller ID allows you to set unique rulesthat modify the caller ID display based on the...

This guide will teach you how to create Callflows within the Callflows App. Login to Platform ( http://manage.hostedphone.co/ ) Once logged in, s...

This guide will show you how to add users into the Company Directory. Users created during your personal setup will already be in the Company Director...

This guide explains Hot-Desking and how to activate it within the  Smart PBX app. Hot-Desking allows users to mascarade as different devices from 1 p...

This guide will walk you though setting up individual Conference Bridges for users in the  Smart PBX app. Users can have a unique Conference Bridge f...

This guide will show you how to forward calls for a User to devices such as a cell phone. Login to Platform ( http://manage.hostedphone.co/ ) Once l...

This guide will show you how to setup a  FaxBox for Users within the Smart PBX app. (Fax Boxes require a dedicated phone number to be assigned to t...

This guide will teach you how to create, change and assign Voicemail boxes  to users. Voicemail Boxes are automatically created for users that are se...

This guide is show you how to setup the Find Me, Follow Me feature within the  Smart PBX app.   Find Me, Follow Me allows you to choose the order ...

This guide will show you have to create Extensions in the Callflows application of Platform Advanced. Login to Platform ( http://manage.hostedph...

This guide will show you have to create a  Directory  in the Callflows App Login to Platform ( http://manage.hostedphone.co/ ) Once logged in, locate...

This guide will show you have to create Voicemail Boxes in the Callflows App  of Platform Advanced. Login to Platform Advanced ( http://manage.hos...

This guide will show you have to create Conferences in the Callflows App Login to Platform ( http://manage.hostedphone.co/ ) Once logged in, pres...

This guide will walk you through configuring Office Hours within the  Smart PBX app. Login to Platform ( http://manage.hostedphone.co/ ) Once logg...

This guide will walk you through configuring Hold Music in Smart PBX Login to Platform ( http://manage.hostedphone.co/# ) Once logged in, Find Apps ...

This guide will show you how to setup the Virtual Receptionist (Auto Attendent, IVR, Menu) within  the Smart PBX app. Login to Platform ( http://m...

This guide will walk you though setting up Groups inside of Smart PBX . Groups can ring multiple phones at once. Login to Platform ( http://manag...

This guide will show you have to create users in the Callflows App  of Platform Advanced. Login to Platform Advanced ( http://manage.hostedphone.co/...

This Guide will walk you through adding the Menus into Callflows : Login to Platform ( http://manage.hostedphone.co/ ) Once logged in, locate and...

This guide will walk you through adding users in Voice Platform via Smart PBX.  Users are the hub for all of a person's devices, voicemails, and User...

Feature codes are star commands that are used to control Callflows through the desk phone. Pickup your Handset or turn on the speaker Enter the feat...