Callflow Actions and features explained

In Platform, Callflows are a logical way of applying features to a number or line and are the simplest method of organizing the features used for inbound and outbound calls.  Simply assign a phone number (or numbers) to a callflow, then with your mouse, drag and drop elements from the right hand side of the screen to the callflow.

The features on the right hand consist of:

Basic Features

• Play Media – play an audio file, such as a greeting.
• Ring Group - ring several VOIP or cell phones in order or at the same time.
• Conference  – connect a caller to a meet-me conference bridge.
• User – direct a caller to a specific user.
• Voicemail – direct a caller to leave a voicemail message.
• Menu – ask a caller to push a menu option or dial an extension.

Advanced Features

• Device – Ring a VOIP, Cell phone, or other device.
• Callflow – Transfer a call to another Callflow.
• Page Group – Ring several VoIP or Cell phones.
• Manual Presence – Set presence of a device to Idle, Ringing, or Busy.
• Group Pickup – intercept a call from another device, user, or group.
• Receive Fax – directs a fax to a specific user.
• Pivot – an advanced forward that directs a call or callflow using a SIP URI.
• DISA – allows external callers to make outbound calls and appear as though they were originated from the system.
• Response – return a custom SIP error code.
• Conference Service – transfer the caller to conference call service, prompting for both a conference number and pin.
• Check Voicemail – prompt the caller for a mailbox number and password so they can check voicemails.
• Global Carrier – these are advanced settings for how Simple Phone Co. manages your international calls.  For more help, contact Customer Support at 844-4-Simple
• Account Carrier – these are advanced settings for how Simple Phone Co. manages your international calls.  For more help, contact Customer Support at 844-4-Simple
• Directory – allow caller to dial the first few letters of a user’s name to direct a call.

 Call Forwarding

• Enable Call Forwarding – enable call forwarding (using the last forwarded number).
• Disable Call Forwarding - disable call forwarding.
• Update Call Forwarding – update the call forwarding number.

Caller ID 

• Dynamic CID – set your callerID by entering it on the phone.
• Prepend – prepend callerID with a text.
• Reset Prepend – reset all the prepended texts before the callerID.

Call Recording
**This feature is coming soon!**

• Start Call Recording – start a call recording.
• Stop Call Recording – stop a call recording.

Hotdesking

• Hot Desk Login – enable hot desking.
• Hot Desk Logout – disable hot desking.
• Hot Desk Toggle – toggle hot desking.

Time of day

• Time of Day – set time conditions.
• Disable Time of Day – disable time of day conditions.
• Enable Time of Day – enable time of day conditions.
• Reset Time of Day – reset time of day conditions.