How to add a Directory

Directories are a great feature that allows callers to dial a few letters of a user’s name to be able to reach them.  This is a great way to get callers to reach people that may not have direct numbers or published extensions to dial.

• To add a directory, drag and drop the Directory element onto your Callflow and select Create.
  
  
  
  
• Next, enter a friendly Name and select each user that you’d like to have a part of this directory from the Add User drop down.  Select Save when finished.
  
  
  
  
• Don’t forget to select Save changes on the Callflow! :)

For more help with Callflow features and settings, click here.