đ Account and Billing
FAQ
Are there any commitments or contracts?
No. All of our services are offered on a month-to-month plan basis. There are no service minimums or term lengths, simply add, upgrade, downgrade, or ...
Contact and support info
We offer several helpful ways to contact us, and of course our friendly support is always just a phone call away... Check out our contact us page fo...
Services
Recommended general firewall settings with VoIP
Most modern routers are designed to support VoIP and SIP out of the box; however, if you are experiencing issues with your phone service such as: one-...
Activating E911 and Updating your E911 Address
E911 (Enhanced E911) allows emergency calls to 911 to connected to your nearest emergency management office or local police authority. Our E911 system...
Viewing Network Status for Services and Systems
We monitor our network of phone services, carrier providers, and systems in real-time with both on-site staff and third party automated monitoring sys...
How to call international numbers
Calling an international number is simple and is the same for all our services. To call an international number, you'll need the Country Code (CC) and...
How to Find your Account Number
At Simple Phone Company, we manage accounts by your primary email address. If you need your account number for any reason, you can find it at my.simp...
How to Transfer a Phone Number
Porting a phone number is the process for bringing a phone number from a different phone company to us. This process is very simple, and can take 1 to...
Switching to Hosted Phone Overview
Weâre excited help you switch to Simple Phone Company, and will be working with you and your team to ensure a smooth on-boarding to our services. This...
Troubleshooting Call Quality Issues
Call quality is very important to us. Some of the symptoms of poor call quality are calls breaking up while talking, audio sounding distorted, and pop...
Troubleshooting Device Not Registered error
If you pick-up the phone on a Simple Phone Box, and hear "device not registered" verbally instead of dial tone, follow these troubleshooting steps and...
Testing E911 Address and E911 Activation Status
Customers can test and check their E911 eligibility, address on file, and activation status by calling the 911 Address Verification Service . This ca...
Troubleshooting âAll Circuits Are Busy Nowâ when making outbound calls
The recording âAll Circuits Are Busy Nowâ will play anytime, when a call cannot be completed. If you have received this error, try your call again. If...
Viewing Emails and Messages sent by Simple Phone Co.
All emails sent by our billing and support system are recorded in your my.simplephoneco.com  account. To view previous or historical emails and messa...
Account and Billing
Viewing and paying invoices for your account
To view and pay an invoice online, or view previous invoices, first login My Account at my.simplephoneco.com. To view current and previous invoices: L...
Bill Center - Registering a New Account
This guide will walk you through setting up your new account using the new Simple Phone Co. Bill Center. Navigate to my.simplephoneco.com Click on th...
Managing Payments at my.simplephoneco.com
To manage your payment methods for invoices, log in at http://my.simplephoneco.com Your login details will have been sent to you during sign-up, but i...
How do I cancel my add-on or service?
If you wish to cancel an add-on or your service, please contact customer support by phone  at 844-474-6753. For security and billing reasons, we only...
How am I billed for international calls?
Calls made internationally are billed per-minute, and calculated monthly around the 1st of each month. These charges will either be added to an existi...
Are there any commitments or contracts?
No, we donât offer or require any form of contract or commitment. If your service is billed monthly, you can cancel or change your service at anytime....
How do I cancel my account or service?
This makes us sad, but we understand that sometimes things change or simply do not work out. To cancel any service or add-on, or to close your account...
Updating your account details and contact information
You can update your account address and contact details online anytime at my.simplephoneco.com or by contacting Customer Support. To update your accou...
When will I be billed for international calling usage?
Calls made internationally are calculated on a monthly basis, from the 1st to the last day of the month. These charges will either be added to any exi...
When will I be billed for toll-free usage?
Like international charges, we calculate toll-free usage charges around the 1st of each month. Charges are totaled and applied to any existing invoice...
How to Find your Account Number
At Simple Phone Company, we manage accounts by your primary email address. If you need your account number for any reason, you can find it at my.simp...
Viewing Active and Inactive Services for your Account
To view your current services online, first login to my.simplephoneco.com . To view active and inactive services: Login to My Account  (my.simplepho...
Updating your account details and contact information
You can update your account address and contact details online anytime at my.simplephoneco.com or by contacting customer support at 888.272.8070. To u...
Viewing Emails and Messages sent by Simple Phone Co.
All emails sent by our billing and support system are recorded in your my.simplephoneco.com  account. To view previous or historical emails and messa...