Troubleshooting Call Quality Issues

Edited

Call quality is very important to us. Some of the symptoms of poor call quality are calls breaking up while talking, audio sounding distorted, and pops or static on the line.

First, check your networking. Nearly all call quality issues are local network based. Here are a few items to look for:

  • Is your internet connection good? (Run a speed test like SpeedTest.net, and PingTest.net)

  • Is your router configured for QoS? (Quality of Service is a feature of many routers, see your router’s guide)

Lastly, verify that we are not experiencing any issues. We report network issues on our Contact Us page, and offer a third-party monitoring service on our Status page.