Voice Platform - New Customer Guide (FAQ)

If your queries can't be found here, or you'd like to know more, give us a call at 844-4-SIMPLE or email us your questions at help@simplephoneco.com - We love to help! :)

How do I setup voicemail?

• Voicemail can be accessed directly from your phone by pressing the message key (often looks like an envelope) or by dialing *511 (this is the default VM feature code for Voice Platform).  Once you log into VM for the first time, you'll be guided through the setup prompts.  If you'd like to view your Voicemails online, check out how you can with the User Portal - click here.

What are your support hours?

• Our friendly support staff are eager to help you during our normal business hours Monday through Friday, 7:30am - 4pm PST.

• We are available by email 24/7 and we are known to reply even when we're not in the office.

How do I add numbers?

• Add numbers by pressing the "Buy Numbers" option within the Smart PBX or Callflows App, or reach out to our friendly Customer Support team at 844-4-Simple or help@simplephoneco.com

How can I port numbers I own?

• Number porting is truly easy with Simple Phone Co.!  Head over to http://simplephoneco.com/port to submit a Letter of Authorization and attach the most recent copy of your bill from the previous carrier. Once the team receives your request, we'll keep you updated on the number's journey to joining Simple Phone Co. (Most ports complete by the next Friday or 1-2 weeks)

How do I use the Apps and Feature in my Voice Platform system?

• We understand that putting your needs into configurations can seem like a challenge. To get things started, our Help Center is loaded with tons of Tutorials on features, best practices, and guides.  If you find yourself needing additional help - we're just a quick call or email away!
  
  Schedule personal training with our awesome Support Specialists at 844-4-Simple or help@simplephoneco.com

How do I enable e911?

• e911 is a free emergency service that is available to all customers, per request.  Send our support team an email at help@simplephoneco.com with the number and address associated with it and we'll work with emergency services to make sure e911 is activated.

Where can I find my bill and make payments?

• To view your recent invoices and make payments online, visit http://my.simplephoneco.com. Your login details will have been mailed to you at sign-up.  Once logged in, head over to Invoices to select your current bill and submit payment via Credit Card or PayPal.
  
  Click here to see how

How do I update the Caller ID Name and Directory Listings for my business' numbers?

• Caller-ID can be set in your Voice Platform system at an account-wide, or per a user/device-level. Check out our helpful tutorials on the subject by clicking here.
  
  CNAM (Caller ID Name) can also be submitted by emailing us the details at help@simplephone.com. Please note that CNAM is restricted to 15 characters (including spaces). i.e. "Simple Phone Co" is 15 characters in length.
  
  
• For Directory Listings, email our support team at help@simplephoneco.com with the number and address associated with it and we'll work with our carrier partners to submit the listing.  Please allow up to 10 business days to complete after submission.