👮‍♂️ Policies
Legal Policies and Terms of Use
Cancellation and Refund Policies
How to Cancel or Change Service/Plans All cancellations must be made by phone at 844-404-smpl. We cannot receive process service changes or cancelatio...
Service Cancellation Policy
Service and account cancellations can only be made by phone with customer support team.
Fair Usage and Abuse Policy
We reserve the right to monitor usage of all customers to enforce the fair use of our network and ensure the highest quality of phone service. Custome...
Terms of Use Service Agreement
This Service Agreement (the "Agreement"), dated as of February 15th, 2017 (the "Effective Date"), is by and between Simple Phone Company a California ...
Standard SLA - Service Level Agreement
Standard SLA: Â During the Term of Use of the applicable Hosted Agreement (the "Agreement"), our services will be operational and available to Customer...
30-day Guarantee Policy
If you are not 100% satisified with your phone service or equipment, all customers are ellible to receive a 30-day full refund if they request to canc...
Phone Returns and Refunds
Equipment sales may be returnable up to 30 days from the original ordered date, and may be subject to a restocking fee if equipment is returned opened...
Open Source Access Policy for Hosted Phone Servers
Hosted customers powered by our Hosted Server may request full "root" access to install and customize their Hosted system. We do not support, nor do w...
Past Due Account Policy
Accounts that are past due greater than 30 days are subject to suspension and cancellation. Email notifications are sent every 7 days to remind the us...