This guide will teach you how to create Callflows within the Callflows App.
- Login to Platform (http://manage.hostedphone.co/)
- Once logged in, select Apps at the top right of the page
- Click on the Callflows App
- Select the Callflows menu from the Callflows Dashboard
- Select a Callflow from the left
- Click on the User action item
- Select Edit User Options
- Click to enable the Advanced view from the upper right hand corner of the box
- Advanced View opens up the Menus, Click the Call Forward tab
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Enter the phone number you want to forward to, and check the Enable Call Forward box
- Enable Call Forward - Forwards the calls to the number entered into the Redirect field
- Bypass Users Phones - This will allow you to skip over the desk phones and go right to the forwarded number
- Require Key Press - This will make the receiving user have to press a key to accept the call
- Keep Caller ID - Passes the callers Caller ID onto the forwarded device
- Direct Calls only - This will only forward calls that are directly dialed to this user. (Ring groups will not forward to the device)
- Click the green Save button, and the Callflow will forward
This feature can also be done through the desk phone. Dialing *72 on the phone will allow you to forward calls as well
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