Instead of directing calls to multiple users or devices like Ring Groups, Page Groups allow you to make announcements directly to a user’s phone. This feature would allow you to mention to shoppers that someone’s left their lights on in the parking lot, or that your sales team just closed a big deal. Here’s how to set up a Page Group:
- First, create a new Callflow and assign a number or extension that will be dialed to initiate the page.
- Next, drag and drop the Page Group element onto the Callflow, name your new Page Group, and add the users, devices, or group you’d like to be paged.
- Finally, select Save Changes and that’s it! :)
For more help with Callflow features and settings, click here.