How to Cancel or Change Service/Plans
All cancellations must be made by phone at 844-404-smpl. We cannot receive process service changes or cancelation by chat or email for security and privacy reasons.
On-site Appointments and Professional Services
On-site appointments (billed by hours) and professional services (billed by hours or project) are non-refundable
30-day Money Back Guarantee
All new accounts are permitted a full refund and return for hardware and services within the first 30-days of services delivered.
Phone numbers may be ported out by a customer at anytime. Porting out numbers does not cancel services or accounts.
Physical hardware (IP Phone, Network, etc) may be be returned or refunded past 30 days of delivery. Most equipment is covered by a one-year warranty, which is facilitated at no cost to the customer.
Should a customer need an on-site appointment to remove any smpl-sold or leased equipment, a normal on-site service appointment service fee will apply.
Early Termination fees will apply to accounts cancelled before term dates. Please contact our support for more information on fees that may apply to your account.
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