How to set Caller-ID in your Voice Platform

Caller ID is easily managed in Platform and can be applied to your in-house or outbound calls.  Here are a few of the different ways Caller ID‘s can be set:

At the Account level:

• From the VoIP Services tab select Account Details.
  
  
  
• Here you will be able to globally set Caller ID for all of your users and devices. (Don’t forget to select Save!)
  

At the User level:

• From the VoIP Services tab, choose Advanced, then Users.
  
• Select the user you wish to add Caller ID information for and enter it here.  (Don’t forget to select Save!)
  

At the Device level:

• From the VoIP Services tab, choose Advanced, then select Devices.
  
• Next, choose the device you’d like to enter Caller ID info for and select Savewhen finished to apply.
  

Or through a Callflow via Dynamic Caller ID:

• Drag and drop the Dynamic CID element onto a Callflow with the extension you’d like a device or user to dial to change Caller ID on the fly from the phone.
  
• Save changes to your Callflow to finish! :)

For more help with Callflow features and settings, click here.